If you are not satisfied with your order or if you have ordered the wrong size, you can return it within 14 days. You need to send an email to info@showyouremotions.nl in advance to coordinate the return. The return shipping of items is at your own expense.

 

1. Identity of the Entrepreneur

Stichting Superstrings
Rafaelstraat 13
6663 PD Lent
Chamber of Commerce number: 90673662

2. Applicability

These terms and conditions apply to all offers, orders, and agreements between the customer and Stichting Superstrings.

3. Orders and Agreements

3.1 By placing an order with Stichting Superstrings, the customer agrees to the terms and conditions.

3.2 Stichting Superstrings reserves the right to refuse orders or impose certain conditions on the delivery.

4. Prices and Payments

4.1 All prices are stated in Euros, including VAT, and excluding shipping costs.

4.2 Payment must be made using the provided payment methods during the ordering process.

5. Delivery and Shipping

5.1 Stichting Superstrings aims to deliver orders within 5 working days.

5.2 Shipping costs are clearly stated during the ordering process.

5.3 The full purchase amount and any paid shipping costs for the order will be refunded to your account within 14 working days after dissolution. The return shipping costs are at your own expense. In the case of a damaged or incorrectly delivered product, Superstrings will reimburse the costs afterward.

6. Returns and Exchanges

6.1 Items must be returned in the original packaging. The item must be returned in an undamaged condition. The attached labels and the price tag must be intact. The item is in an unworn, unwashed, and unused condition. Bags and accessories must be returned, including any attached tags, dustbag, and other additional items. Some items have a label stating "return only possible with attached label." If this label is damaged or not present, the return will not be accepted.

Please note: Returned items that do not meet the return conditions may be refused by Superstrings and will be sent back to the customer. The costs of this are the customer's responsibility.

You can send your return to the following address:
Stichting Superstrings - attn. webshop
Rafaelstraat 13
6663 PD Lent

7. Warranty

7.1 Stichting Superstrings guarantees the quality of the delivered products.

7.2 The warranty period is [number] months after receipt of the product.

8. Liability

8.1 Stichting Superstrings is not liable for indirect or consequential damages. Superstrings is not responsible for the shipment of returned products and the associated costs. In the case of returning part of your order, the shipping costs will not be refunded.

8.2 The liability of Stichting Superstrings is limited to the amount paid by the customer for the respective product.

9. Complaints and Disputes

9.1 Complaints must be reported in writing via info@showyouremotions.nl

9.2 Dutch law applies to agreements between Stichting Superstrings and the customer.